Complaints Procedure

We are committed to providing high quality legal advice and client care. In the unlikely event that you are unhappy about any aspect of the service you have received or about our charges, please contact the individual named as having overall responsibility for your matter. This information will be set out in the engagement letter sent to you at the beginning of your matter. We have a procedure in place which details how we handle complaints which can be made available to you by either of the above individuals.

If our formal complaints procedure fails to produce a satisfactory outcome, then details of how to complain to the Legal Ombudsman will be made available to clients.

The Legal Ombudsman leaflet on what to do if you have a complaint is available for download in PDF format below.